Description
The Call Center Supervisor Client client is designed to support the needs of call center supervisors in any environment. It supports agent monitoring, queue management, real-time and historical reporting, and other features required in large call centers. The training will review the functionality of the client and basic reporting. It will also cover the additional Call Center Wallboard.
Live Webinar TrainingSupervisors can also use this application for their own call handling needs.
CLICK HERE TO REGISTER
On Demand Video Training
The video below provides training on the BroadWorks Supervisor Web Application.
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Supporting Documentation
On-Demand Training
e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center.
Follow the link below to
enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@evolveip.net to register your organization in the LMS.
BroadWorks Call Center Supervisor Training
Documentation
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Do you have a training related question? Email us at training@evolveip.net
We will respond within 24 hours on normal business days.