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Overview: MS Teams calls "delegates" as someone that can make and receive calls on your behalf. "You can pick someone in Teams to be your delegate

—when you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls."

Please note: Configuring Delegates is ONLY accessible on the Microsoft Teams DESKTOP client for Windows and Mac

Step 1: Set up the process to "Share your line with a Delegate"

Step 2:

Delegate confirmation (in Microsoft Teams)

Step 3: Make and Recieve Calls as a Delegate 

How to: Put calls on Hold as a Delegate 

How To: Change your boss's call and delegate settings

Use Case: Take and make calls for an Executive to a Receptionist relationship.