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Tenfold Vendor Resources: 

Step 1: Phone System is Authenticated to Evolve IP's Platform 

This is the PRIMARY step that's managed by Evolve IP's UC Implementation team.

The Phone System authentication shows "Connected" is ready for your preferred CRM to be authenticated to the Tenfold dashboard:

https://dashboard.tenfold.com/

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Step 2: Tenfold IP Addresses to White list (OPTIONAL)

https://www.tenfold.com/support-center/whitelist-ip-addresses 

This link points to the IP’s that require to be white-listed to seamlessly work with the Tenfold UI.

If the users that this solution will be deployed to are in the office; then it’s a one-time update to be made by your IT admins.

However, if the traffic is successfully traversing without issue on the current network, an update might not be required.

Step 3: Authenticate your CRM and Deploy Tenfold 

ON-BOARDING CUSTOMERS ON TENFOLD: TENFOLD DASHBOARD AND FEATURES REVIEW

View file
nameOnboarding-Customers-On-Tenfold_PM_EvolveIP.pdf
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View file
nameTenfold Administrator Guide v0.1.pdf
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Client ADMIN master guide that provides an Onboarding checklist, process, training, review of features and functionality.

CRM Specific integration guides, videos

...

walk-through, and end-user documentation are found below:


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titleTenfold Dashboard: Admin Training

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urlhttps://vimeo.com/362309108



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titleInstall Chrome Extension

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urlhttps://vimeo.com/359293536




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titleA. Salesforce Classic and Lightning

Salesforce Integration Guide 


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urlhttps://vimeo.com/354656342

https://vimeo.com/353836996

Tenfold Salesforce Desktop User Guide

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nameTenfold Desktop App for Salesforce User Guide V1.1.pdf
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Tenfold Salesforce OpenCTI User Guide 

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urlhttps://vimeo.com/353836996

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nameTenfold for Salesforce OpenCTI User Guide.pdf
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titleB. Microsoft Dynamics

B. Microsoft Dynamics

Microsoft Dynamics Integration Guide

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urlhttps://vimeo.com/350738039

Installing the Microsoft Dynamics Embedded UI

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urlhttps://vimeo.com/353886752

Tenfold MS Dynamics (DESKTOP) User Guide

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nameTenfold Desktop App for Dynamics User Guide V1.1.pdf
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titleC. Sugar CRM

C. Sugar CRM


SugarCRM Integration Guide

SugarCRM Advanced Options

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urlhttps://vimeo.com/350401471

Tenfold SugarCRM (DESKTOP) User Guide

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nameTenfold Desktop App for SugarCRM User Guide V1.1.pdf
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titleD. NetSuite

D. Netsuite

NetSuite RESTlet Setup

Netsuite – Saving Notes to a Contact

Tenfold NetSuite (DESKTOP) User Guide

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nameTenfold Desktop App for NetSuite User Guide.pdf
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titleE. ZenDesk

E. ZenDesk

Zendesk Integration Guide

Zendesk Embedded UI Installation Guide

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urlhttps://vimeo.com/371375044



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titleF. Bullhorn

F. Bullhorn

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urlhttps://vimeo.com/350737539



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titleF. Bullhorn

G. ServiceNow

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urlhttps://vimeo.com/361099601


Tenfold ServiceNow (DESKTOP) User Guide

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nameTenfold Desktop App for ServiceNow User Guide V1.1.pdf
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titleH. Oracle Sales Cloud

H. Oracle Sales Cloud

Oracle Integration Guide