Authorized contacts are individuals within your organization that you have authorized to contact Evolve IP with technical, billing-related or administrator-related issues. They can do so by
Please watch follow the video below or see the easy instructions provided below with the supplemental GIF animations to learn how to add or and remove authorized contacts.
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Login to your Clearlogin dashboard
You can edit the user's Access Rules from their user account. This will require Clearlogin administrator access. This is a specific URL for your company, for example "yourcompanyname.clearlogin.com."
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If you don Clearlogin URL please visit https://help.evolveip.net/ and login with your email address. If you have an Ossmosis 5 account, then t |
If you don't know the URL to your company's Clearlogin instance, please review Accessing |
his will bring you to your Clearlogin dashboard, and the URL at this site is Note: By default your username is your email address, however users can change their username convention. If you have done so then you will need to use that convention instead.
If you have forgotten your password to help.evolveip.net you can reset it with the "Forgot OSSmosis Password" link. as per the screenshot below.
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A user must exist within Clearlogin in order for them to become an Authorized Contact. If the user doesn't exist yet please follow Adding Users to Clearlogin and then come back to this page. |
- Login to your Clearlogin dashboard.
- Click the padlock button located at the right-hand side of the Clearlogin site ribbon.
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If so please skip to Step 3.You can also add Access Rules to contacts from Security > Access Rules.
Login to your Clearlogin dashboard. This is a specific URL for your company, for example "yourcompanyname.clearlogin.com."
- Click the "Admin Site" button at the top of the screen (this will only show for administrators)
- Go to Security > Access Rules
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- Scroll down to "System"
- Click the Edit Access Rule button Image Modifiedfor the group that you wish to edit.
- Add your Authorized contacts.
- Click "Update Access Rule."
- Now, go to User Profiles, locate the user and click the Edit button to edit their account
Image AddedImage Added - Click on the Update User button. This step is required.
Image Added - Instruct your user/authorized contact to login to their Clearlogin dashboard (yourcompanyname.clearlogin.com) to
establish their account.You can remove contacts from a User's profile by simply clicking
Go to Security > Access RulesScroll down to "System"Click the Edit Access Rule button Image Removedfor the group that you wish to edit.Click the "x" symbol next to the
contact Access Rule that you wish to remove.
Click "Update Access Rule."Image Added