Description
Unity Agent is a downloadable application that streamlines call handling and offers agents the critical tools needed to deliver great customer service. This training will cover all the functionality the application has to offer.
The Web Agent Client is a web based application that streamlines call handling and offers agents the critical tools needed to deliver great customer service. This training will cover all the functionality the application has to offer.
Register Now
Below you will find the link needed to register for an upcoming public training session. From there, you will pick the day/time that you wish to attend and fill out the registration form. Once your registration has been approved you will receive an email with the training details.
Supporting Documentation
Below you will find a link to our online Knowledge Base containing the User Guide.
Web Agent - Quick Reference Guide