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In This Article


Overview

Teams Direct Routing (TDR) allows Microsoft Office 365 customers to add cloud voice workloads to their own telephony carrier for Public Switched Telephone Network (PSTN) connectivity.  With Direct Routing, you can use Microsoft's Phone System with virtually any telephony carrier including Evolve IP.

Evolve IP brings a powerful combination of analyst-acclaimed intellectual property and enterprise hosted PBX, which enables the deployment of flexible, purpose-built business collaboration experiences that are designed to meet the unique needs of your business environments and improve your employee productivity.

When you incorporate your Microsoft Teams environment with Evolve IP through direct routing, you leverage Evolve IP's voice platform that includes 9 datacenters, 17 carriers, 100+ routes, and Evolve IP's 100% network uptime.


Direct Routing is only supported with Microsoft Teams.  Skype for Business Online users cannot be configured for direct routing, and would therefore need to be converted to "Teams Only" users.


In This Getting Started Guide

This getting started guide is for Evolve IP customers who wish to configure and manage Teams Direct Routing (TDR) on their own.  Evolve IP is providing this documentation as a courtesy to Office 365 administrators who prefer to pave their own way and keep full control over their Office 365 environments – we fully understand and respect this stance.

Please keep in mind that Microsoft is constantly changing and updating their online services.  We will do our best to keep this getting started guide fully updated, but if you do notice anything that needs to be updated, please let us know, and we will make adjustments as soon as possible.

The TDR deployment portion of this guide is broken down into 4 major steps, which should be followed in order.  Additionally, the first step that outlines the planning and prerequisites for TDR should be thoroughly reviewed.  There's a lot of info in that step that will help you achieve a smooth, successful TDR deployment. 



Microsoft Video Resources (Ignite 2019)

Here are some deep dive videos released by Microsoft from their 2019 Ignite conference, which should help you with your direct routing deployment.

Teams Direct Routing Deep Dive (Ignite 2019) - For voice engineers and Office 365 admins.


Microsoft Teams Call & Meeting Quality Deep Dive (Ignite 2019) - For voice engineers and Office 365 admins.


Understanding Media Flows in Microsoft Teams (Ignite 2019) - For voice engineers and Office 365 admins.


Microsoft Teams Call Usage & Troubleshooting (Ignite 2019) - For voice engineers and Office 365 admins


For more videos of Microsoft Teams sessions held at Ignite 2019, go to the Microsoft MyIgnite On-Demand Sessions site.


Microsoft Video Resources (Teams IT Pro Academy)

Here are some additional deep dive videos released by Microsoft in the past year, which have a lot good content, and should not be ignored.

Network Planning for Microsoft Teams - For voice engineers and Office 365 admins.


Teams Direct Routing Deep Dive - For voice engineers and Office 365 admins.


Intro to Phone System - For voice engineers and Office 365 admins.


Microsoft Documentation Resources



Deployment Checklist

Here's a checklist you can use for your direct routing deployment.

Environment Discovery & Planning

  • Verify all licensing requirements
  • Determine a list of pilot users
  • Verify your Teams upgrade mode
  • Verify your Teams voice calling policies
  • Verify that you can connect to your Office 365 tenant using the Skype for Business Online PowerShell module


Office 365 Tenant Configuration

  • Add & verify subdomains provided by Evolve IP
  • Create a user account for each subdomain and assign an Office 365 license
  • Configure Teams Direct Routing (TDR)
    • Create the PSTN Usage Objects
    • Create the Voice Routes
    • Create the Voice Routing Policies
    • Create Phone Number Normalization Rules (Optional)


User Provisioning

  • Add/purchase the licenses for the pilot group
  • Assign the licenses & provision the pilot group
  • Test and verify all features & functions with the pilot group
  • Add/purchase the licenses for remaining users
  • Assign the licenses & provision the remaining users


CSV File for User Provisioning

  • Display Name
  • User Principal Name (User's sign in address)
  • Phone Number (provided by Evolve IP)
  • Geographic Location (US East or US West)







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