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This article is intended for clients admins on Evolve Teams Voice  

Overview: How to troubleshoot issues with Call Quality using MS Teams Admin Center - Call Analytics

Step 1: Go to Microsoft Teams Admin Center (

Step 2: Select USERS from the Admin Panel

Step 3: From the search bar: Type in the user info (Display name = first and last name, Username = email, Phone Number = Evolve Teams DID) 

Step 4: Select Call history, and then select the call or meeting that you want to troubleshoot.

Screenshot of the call history page for a user.

Step 5: Select the Call in question to get the OVERVIEW of the Call


 A. MS Teams to MS Teams Call

B. MS Teams to PSTN- MOS scores and review

C. PSTN to MS Teams - MOS scores and review

D. Advanced-Data Export Review

Call analytics export report_PSTNtoMSTeams.xlsx

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