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Name Size Creator Creation Date Last Modification Date Labels Attached To
PDF File AgentSignInSignOutReport_AllAgents_output.pdf 365 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
PDF File AgentDurationReport_MultipleAgents_output.pdf 24 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
JPEG File AgentUnavailabilityReport_1day.JPG 53 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
PDF File AgentSummaryReport_output.pdf 35 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
PDF File CallCenterCallDetailReport_output.pdf 54 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
PDF File AgentUnavailabilityReport_1day_output.pdf 26 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
JPEG File CallCenterReport_1day.JPG 67 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
JPEG File CallCenterPresentedCallsReport_1day.JPG 67 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
JPEG File ServiceLevelReport_1day.JPG 68 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
JPEG File CallCenterSummaryReport_2queues_1day.JPG 42 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
PDF File AgentActivityReport_output.pdf 28 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
PDF File AgentActivityDetailReport_output.pdf 31 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
PDF File AgentCallDetailReport_output.pdf 28 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
PDF File AgentCallBySkillReport_output.pdf 21 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
JPEG File AgentCallReport_1day.JPG 53 kB Ben Edwards Feb 12, 2019 14:41 Mar 25, 2020 16:55
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Page: Web Supervisor Enhanced Reporting Guide and Report Examples
JPEG File Calendar.jpg 9 kB Everett Cavazos Feb 12, 2019 14:41 Feb 25, 2020 17:59
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Page: Call Center - ACD
PNG File Airwatch_logo.png 52 kB Everett Cavazos Feb 12, 2019 14:41 Feb 25, 2020 17:59
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Page: Call Center - ACD
PDF File Mobile Device Management Guide v9_1.pdf 4.44 MB Everett Cavazos Feb 12, 2019 14:41 Feb 25, 2020 17:59
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Page: Call Center - ACD
PDF File Workspace ONE MDM Enrollment - End-user guide.pdf 752 kB Everett Cavazos Feb 12, 2019 14:41 Feb 25, 2020 17:59
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Page: Call Center - ACD
PDF File QRG_Web-Agent.pdf 614 kB Everett Cavazos Feb 12, 2019 14:41 Feb 25, 2020 17:59
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Page: Call Center - ACD
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