We are excited to announce the ECS Web Agent v1.0.0-RC3.1 release that includes new capabilities for our customers that will be available on November 5, 2020.
This release contains the following feature enhancements:
- Proper messaging is now displayed if an agent is unable to receive or start an interaction due to Load Allowance restrictions.
- Wait Time was added to the Incoming Interaction Banner and the Interaction Toolbar
- CRM information is now broken out into multiple columns for better space utilization
- BP and Agent Email Signatures have been added when replying to or starting a new outbound email
- Agents can not take actions to start a new interaction with a contact right from the CRM panel
This release contains the following bug fixes:
- Refreshing the Agent application while a call was on hold ended the interaction.
- The Agent dropdown list when assigning a callback to an agent now only shows agents assigned to that BP selected.