• 1.01 Report:
    • Dataset Report_DetailedAgentActivity, new fields:
      • DirectionName
      • InteractionMediaName
      • ExternalTransferDID
      • InteractionStateName
    • CSV Export, new fields:

      • InteractionState

      • MediaType
      • ExternalTransferDID
      • Direction
  • 1.03 Report:
    • Dataset Report_AgentTransferredInteractions, new parameters (optional):
      • @DWDBName
      • @TimeZone
  • 3.04 Report:
    • Dataset Report_InteractionsDetailRecord, new fields:
      • IsTransferredIn
      • SLincluded
      • DispositionCode
    • CSV Export, new fields:
      • IsTransferredIn
      • SLincluded
      • DispositionCode
  • 5.02 Report:
    • Datasets Report_BusinessProcessInteractionPerformance/Report_BusinessProcessInteractionPerformance_SubDS, new parameters (optional):
      • @DW_DBName
      • @Demands
      • @InteractionTypeName
      • @MediaType
      • @GroupByDDLB
    • Datasets Report_BusinessProcessInteractionPerformance/Report_BusinessProcessInteractionPerformance_SubDS, new fields:
      • Requested
      • RequestedNonQueued
      • Completed
      • GroupType
      • GroupTypeName
      • GroupSort
    • CSV Export, new fields:
      • Group Type
      • GroupTypeName
      • CallbacksRequestedQueued
      • CallbacksRequestedNonQueued
      • CallbacksCompleted
    • CSV Export, irrelevant fields: 
      • MaxWaiting
      • MinWaiting
      • TotalRequestCallback
  • 5.05 Report:
    • Dataset Report_QueueIntervalSummary, new parameter (optional):
      • @Demands
  • 6.04 Report:
    • Dataset Report_CompletedCallbackInteraction, new field:
      • InteractionID
    • CSV Export, new field:
      • InteractionID
  • All usual Reports (folders 1-8):
    • New parameter (optional):
      • @TimeZone - helps to identify a local time using DST updates, is preffered option than @Offset.



  • New Report Admin. Report Usage (not for customer use):
    • Dataset Report_ReportUsage.rsd, fields:
      • RequestType
      • FolderType
      • ReportName
      • Customer
      • UserName
      • num
    • Dataset Common_Period, fields:
      • Period
      • keyvalue
    • Dataset Common_ReportList, fields:
      • ReportName
      • num
    • Dataset CustomerDatabseList_Admin, fields:
      • OrganizationName
      • HistoryServerDesign
      • DWDBName
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