Unity Agent enhances the agent experience, featuring an intuitive icon based presence interface, point and click call control, ACD State functions (login/logout/unavailable/wrap up, etc), near real time statistics, and embedded chat and presence.   

This agent based application complements our Standard or Premium Call Center Agents seats.

Download Unity

Full User Guide

Windows PC Requirements

  • Unity will require approximately 100MB of hard drive space on the local machine
  • The default installation directory is C:\Program Files\Unity Client
  • Minimum computer spec:
    • CPU: single core 3Ghz.
    • RAM: 4GB.
    • Video Card: 256MB onboard RAM
  • Unity is supported on Windows XP [SP3], Windows 7 [32 and 64-bit versions] and Windows 8 [32 and 64-bit versions].
  • There are no special permissions required to install Unity on Windows 7 or Windows 8
  • Requires Microsoft .NET Framework