This release contains the following feature enhancements:.
- Agent can search on the extension number of the Contact.
- Filters for the interaction history added to allow Agents to view incoming and outcoming calls.
- Updates made to display the correct Agent wrap up time.
This release contains the following bug fixes:
- Blind transfer failed when transferring to a directory contact that was also an HPBX agent.
- Accept button to answer a call was incorrectly displayed on the Interactions banner and needed to be removed.
- Accept button to answer a call was incorrectly displayed on the Context menu and needed to be removed.
- Email window incorrectly opening when an Agent started a chat interaction.
- Transfer message was not being displayed after an Agent transferred an interaction to an available Agent.