Overview

The Notifications panel currently shows the agents all their missed queued and internal interactions.

1. Notifications Panel Icon - Shows the total of recently missed interactions
2. Notifications Panel - displays the following information:
   1. Notification Type
   2. Timestamp of Missed Interaction
   3. Interaction Type
   4. Contact Info: Name, Email (for missed chat interactions), Phone Number
   5. Time
   6. Dismiss
3. Dismiss All - Dismiss all Notifications from the panel.  This option will appear when you have accumulated three or more notifications.