Evolve IP’s Post Call Survey is a survey used by contact centers at the end of voice interaction with an agent. It is fully integrated with Evolve IP’s HPBX Contact Center solution, via AMP (formerly CASA) framework, and provides Evolve IP customers with an automated process to receive immediate customer feedback about the call center experience. Post Call Surveys will be delivered to customers in a custom script environment or with pre-recorded messaging that will be provisioned against a customer account.
Customers can choose questions types including Open-ended, Yes / No, True / False, Scale.
Contact Support or your Client Relationship Manager to order Post Call Survey.