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Initiating On Demand User Initiated Call Recording

Phone Handset

1. Initiating Call Recording before placing an outgoing call:
   1. Before placing an outgoing call dial *44 (successful activation notification will follow)
   2. Dial the party you wish to reach
   3. Your call is now being recorded
2. Initiating Call Recording while on an active call: 
   1. Place the call on hold
   2. Dial *44 (successful activation notification will follow)
   3. Take the call off hold
3.  Ending Call Recording while on an active call:
   
   1. Place the call on hold
   2. Dail *45
   3. Take the call off hold
4. Pause/Resume
   1.  Pause
      1. Place the call on hold
      2. Dial *48
      3. Take the call off hold
   2. Resume
      1. Place the call on hold
      2. Dial*49
      3. Take the call off hold

UC-One

1. To initiating On Demand Call Recording while on a call

1. , in the active call window, select More > Start Recording

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2. To pause the recording

select More > Pause Recording.  If a pause notification is setup you will hear you will hear that your recording has been paused successfully.

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 3. To resume the recording select More >  the Recording Icon

If a resume notification is setup you will hear that your recording has been resumed successfully.

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4. To stop the recording

, in the active call window, select More > Stop Recording

Call Center Unity Agent

1. To initiating On Demand Call Recording while on a call

1. select the recording icon

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      Once the recording has started the icon will change to indicate the recording started successfully

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2. To pause the recording

click on the recording button. Select Pause Recording.  If a pause notification is setup

you will hear that your recording has been paused successfully.

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3. To resume the recording select

the Recording Icon. If a resume notification is setup you will hear that your recording has been resumed successfully.

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4. To stop the recording

click on the recording icon and select Stop Recording. 

Call Center Supervisor

1. To initiating On Demand Call Recording while on a call select the record icon

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2. To pause the recording click on the recording button. Select Pause Recording.  If a pause notification is setup you will hear you will hear that your recording has been paused successfully.

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3. To resume the recording select the Recording Icon If a resume notification is setup you will hear that your recording has been resumed successfully.

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4. To stop the recording click on the recording icon and select Stop Recording.

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Call Center Agent

1. To initiating On Demand Call Recording while on a call select the record icon

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2. To pause the recording click on the recording button. Select Pause Recording.  If a pause notification is setup you will hear you will hear that your recording has been paused successfully.

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3. To resume the recording select the Recording Icon If a resume notification is setup you will hear that your recording has been resumed successfully.

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4. To stop the recording click on the recording icon and select Stop Recording.

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