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Description

The Call Center Supervisor client is designed to support the needs of call center supervisors in any environment. It supports agent monitoring, queue management, real-time and historical reporting, and other features required in

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call centers

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Register Now

Below you will find the link needed to register for an upcoming public training session.  From there, you will pick the day/time that you wish to attend and fill out the registration form.  Once your registration has been approved you will receive an email with the training details.

CLICK HERE

Supporting Documentation

Below you will find a link to our online Knowledge Base containing the User Guide.

Supervisor - Quick Reference Guide

Supervisor - User Guide

. Supervisors can also use this application for their own call handling needs.

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On-Demand Training

e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center. 

Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@evolveip.net to register your organization in the LMS. 

BroadWorks Call Center Supervisor Training


Documentation

Excerpt

BroadWorks Supervisor - Quick Reference Guide 

BroadWorks Supervisor - User Guide 

BroadWorks Supervisor Reports - Quick Reference Guide

BroadWorks Supervisor Reports - User Guide

BroadWorks Supervisor Wallboard - User Guide



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Do you have a training related question? Email us at training@evolveip.net

We will respond within 24 hours on normal business days.