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| 4-way Conference Calling | Cannot initiate a 4-way Conference call. If needed, the agent can sign into the .Net client and perform a 4-way conference call. This is a future feature enhancement for the Web Agent. |
| DTMF | Agent cannot perform a DTMF action through the Web Agent. They can perform DTMF on their UC One or Handset. This is future feature enhancement for the Web Agent. |
| WAV File | Agents cannot play a WAV file to an active caller. |
| Internal Softphone | The application does not support the Internal Phone (integrated softphone) – all calls must be delivered to a separate endpoint (e.g. handset, mobile phone, UC-One, etc.). |
| Answer on UC One | Can only answer on a primary device. Shared Call Appearance phones, UC One and Teams need to be answered directly on the device. |
Outstanding Bugs
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Cannot initiate a 4-way Conference call. If needed, the agent can sign into the .Net client and perform a 4-way conference call. This is a future feature enhancement for the Web Agent.
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| Auto Screen Pop | The agent must click on the links found in the active interaction window to launch a URL. |
| Clipboard Integration | Agents must manually enter in or copy and paste a number to place an outgoing call. |
Outstanding Bugs
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| Agent Statistics | Some BP and Agent KPI statistics are not updating in real time | Resolved with ECS 5.3.2 3 release and Web Agent Version Release |
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