Unity Agent enhances the agent experience, featuring an intuitive icon based presence interface, point and click call control, ACD State functions (login/logout/unavailable/wrap up, etc), near real time statistics, and embedded chat and presence. This agent based application complements our Standard or Premium Call Center Agents seats.
Windows PC Requirements
• Unity will require approximately 100MB of hard drive space on the local machine
• By default the install directory is C:\Program Files\Unity Client
• Minimum computer spec: CPU: single core 3Ghz. Ram: 4GB. Video Card: 256MB onboard RAM•Unity is only supported on Windows XP [SP3], Windows 7 [32 and 64-bit versions] and Windows8 [32 and 64-bit versions].
There are no special permissions required to install Unity on Windows 7 or Windows 8
• Uses version 4.5 of the .NET Framework