Manage page tree

Close
Template
Custom Templates
    Blueprint Templates
      • Upload template

      TEST

      Click save to apply changes. Cancel to discard.

      Are you sure?

      Do you really want to commit these changes:

        Are you sure?

        Do you really want to undo these changes:

          Log in Skip to sidebar Skip to main content
          Loading...
          The Evolve IP Knowledge Base
          • Spaces
          • Terms
          • Collections
          • Hit enter to search
          • Help
            • Online Help
            • Keyboard Shortcuts
            • Feed Builder
            • What’s new
            • Available Gadgets
            • About Confluence
          • Log in

          Evolve IP Knowledge Base
          Evolve IP Knowledge Base
          • Pages

          Page tree

          Browse pages
            • Attachments (7)
            • Page History
            • Page Information
            • Resolved comments
            • View in Hierarchy
            • View Source
            • Export to PDF
            • Export to Word
            • Page Labels
            • Attachment Labels
            • Manage page tree
          1. Pages
          2. …
          3. Evolve IP Knowledge Base Home
          4. Technical Library
          5. CCaaS
          6. Call Center
          • Jira links

          Call Center - Supervisor

          • Created by Everett Cavazos, last modified by Ben Edwards on Nov 09, 2020

          Call Center Supervisor is a web-based application that provides management team members the ability to view queue activity, change agent states, retrieve, transfer or reorder calls in queue, silent monitor or barge-in on calls.  

          Combined with comprehensive reporting capabilities, including historical and real-time activity for agents and queues, Web Supervisor provides the features and flexibility needed for Call Center Managers.


          webapp-xsp.voip.evolveip.net/callcenter

          Related Pages

          • Call Center - Supervisor - Night Mode Force Forward
          • Enhanced Reporting Upgrade
          • FAQ: Call Center Routing - Wrap - Up and Guard Timer
          • FAQ: How do I stop the spinning wheel on the Supervisor when attempting to open the Dashboard or Reporting applications
          • Quick Reference Guide: Supervisor Enhanced Reporting
          • Quick Reference Guide: Supervisor Web Application
          • Quick Tip Video: Enhanced Reporting within the Supervisor Web Thin Client
          • Quick Tip Video: Supervisor Web Client
          • User Guide: Call Center Enhanced Reports
          • User Guide: Call Center Enhanced Reports Guide
          • User Guide: Supervisor Web Client
          • User Guides and Manuals - Web Supervisor Portal
          • Web Supervisor Enhanced Reporting Guide and Report Examples

          • call
          • center
          • techlibrary
          • ccaas
          • callcenter
          Overview
          Content Tools
          • Powered by Atlassian Confluence 7.19.12
          • Printed by Atlassian Confluence 7.19.12
          • Report a bug
          • Atlassian News
          Atlassian
          {"serverDuration": 92, "requestCorrelationId": "150bd53ae023855b"}