| Product Category | HPBX Call Center |
|---|---|
| Product Family | Call Center |
| Trouble Type | |
| Support Tier | |
| Last Updated |
In Supervisor
In the Queue View
Each Queue can show the Service mode
Normal Service Mode
Forwarding options available
- Night Service - If activated this invokes Night Service as set in OSSmosis. No need to complete step 2 or 3
- Force Forward - Click to activate
- Enter extension or DID to forward calls.
- Click Save button
