Unity Agent enhances the agent experience, featuring an intuitive icon based presence interface, point and click call control, ACD State functions (login/logout/unavailable/wrap up, etc), near real time statistics, and embedded chat and presence. This agent based application complements our Standard or Premium Call Center Agents seats.
Windows PC Requirements
- Unity will require approximately 100MB of hard drive space on the local machine
- The default installation directory is C:\Program Files\Unity Client
- Minimum computer spec:
- CPU: single core 3Ghz.
- RAM: 4GB.
- Video Card: 256MB onboard RAM
- Unity is supported on Windows XP [SP3], Windows 7 [32 and 64-bit versions] and Windows 8 [32 and 64-bit versions].
- There are no special permissions required to install Unity on Windows 7 or Windows 8
- Requires Microsoft .NET Framework