| Name | Size | Creator | Creation Date | Labels | Comment | ||
|---|---|---|---|---|---|---|---|
| PDF File Enhanced-Reporting-Guide.pdf | 2.69 MB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 2.69 MB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| PDF File AgentSignInSignOutReport_AllAgents_output.pdf | 365 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 365 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File ServiceLevelReport_1day.JPG | 68 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 68 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File CallCenterReport_1day.JPG | 67 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 67 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File CallCenterPresentedCallsReport_1day.JPG | 67 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 67 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AgentActivityReport_1day.JPG | 63 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 63 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| PDF File CallCenterCallDetailReport_output.pdf | 54 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 54 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AgentCallBySkillReport_1day.JPG | 53 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 53 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AgentUnavailabilityReport_1day.JPG | 53 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 53 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AgentCallReport_1day.JPG | 53 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 53 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AgentDurationReport_MultipleAgents_1day.JPG | 52 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 52 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AbandondedCallReport_1day.JPG | 52 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 52 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AgentSummaryReport_1day.JPG | 50 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 50 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AgentCallDetailReport_1day.JPG | 50 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 50 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AgentSignInSignOutReport_1day.JPG | 49 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 49 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File CallCenterOverflowMatrix_1day.JPG | 47 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 47 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File AgentActivityDetailReport_1day.JPG | 47 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 47 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File CallCenterSummaryReport_2queues_1day.JPG | 42 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 42 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File CallCenterIncomingCallsReport_1day.JPG | 42 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 42 kB | Ben Edwards | Feb 12, 2019 14:41 | ||||
| JPEG File CallCenterCallDetailReport_1queue_1day.JPG | 38 kB | Ben Edwards | Feb 12, 2019 14:41 |
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| Version 1 (current) | 38 kB | Ben Edwards | Feb 12, 2019 14:41 |
