Space Tools

Name Size Creator Creation Date Last Modification Date Labels Attached To
PNG File xAgent-Staffing_Change-ACD-State-Drop-Down.png.pag… 17 kB Jason Jefferies Jun 11, 2019 13:54 Jun 11, 2019 13:54
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Page: OSSmosis Call Center: Agent Staffing
PNG File selection2.png 17 kB Everett Cavazos May 01, 2019 17:12 May 01, 2019 17:12
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Page: ECS Setup: Interaction Handling Flow: Announce and Collect Nodes
PNG File MicrosoftTeams-image (2).png 17 kB Scott Arnold Feb 18, 2022 09:26 Jul 07, 2022 15:44
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Page: Webex Guidance for Evolve IP DaaS
PNG File MicrosoftTeams-image (2).png 17 kB Scott Arnold Oct 13, 2020 11:52 Oct 14, 2020 17:04
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Page: Zoom Guidance for Evolve IP DaaS
PNG File image2021-4-15_11-41-47.png 17 kB Elizabeth Crider Apr 15, 2021 11:41 Apr 15, 2021 11:46
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Page: Contacts
PNG File image2020-2-18_15-56-5.png 17 kB Elizabeth Crider Feb 18, 2020 15:56 Sep 30, 2020 11:20
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Page: Handling Call Interactions
PNG File image2020-7-5_22-7-13.png 17 kB Elizabeth Crider Sep 02, 2020 12:49 Sep 30, 2020 11:21
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Page: Handling Email Interactions
PNG File image2020-7-5_22-7-13.png 17 kB Doug Hutchinson Sep 02, 2022 11:29 Sep 02, 2022 11:29
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Page: Handling SMS Interactions
PNG File image2020-7-5_22-7-13.png 17 kB Elizabeth Crider Jul 05, 2020 22:07 Sep 30, 2020 11:20
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Page: Handling Chat Interactions
PNG File xusers.png.pagespeed.ic.YULlZpcVMF.png 17 kB Jason Jefferies Jul 23, 2019 13:54 Jul 23, 2019 13:54
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Page: OSSmosis: Trunk Groups
PNG File SCA Line Label 9.png 17 kB Sanjeevi A Jeevs Jan 02, 2020 15:40 Jan 02, 2020 16:18
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Page: OSSmosis: User Settings
PNG File image2020-9-23_15-47-47.png 17 kB Elizabeth Crider Sep 23, 2020 15:47 Sep 30, 2020 11:19
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Page: Agent Intelligence Center
PNG File Picture3.png 17 kB Lisa Brown Oct 20, 2023 08:37 Oct 20, 2023 08:37
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Page: ECS Setup: Implementation - API Trigger
PNG File LA-Name.png 17 kB Everett Cavazos May 01, 2019 17:08 May 01, 2019 17:08
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Page: ECS Setup: Staffing - Load Allowances
PNG File Distinctive-Ringing.png 17 kB Jason Jefferies Jun 11, 2019 13:55 Jun 11, 2019 13:55
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Page: OSSmosis Call Center: Notifications
File Broadsoft CDR DW Model 17 kB Rich Fetterly Mar 30, 2021 19:13 Apr 26, 2023 20:41
Page: Broadsoft CDR | Data Model
PNG File Debug.png 17 kB Everett Cavazos May 01, 2019 17:10 May 01, 2019 17:10
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Page: ECS Setup: Implementation - Text Template Repository
PNG File mail4.png 17 kB Everett Cavazos Feb 12, 2019 14:43 Oct 21, 2019 13:17
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Page: Manual Outlook Email Configuration
PNG File image2020-1-15_10-49-26.png 17 kB Doug Hutchinson Sep 02, 2022 11:29 Sep 02, 2022 11:29
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Page: Handling SMS Interactions
PNG File image2020-1-15_10-49-26.png 17 kB Elizabeth Crider Sep 02, 2020 12:49 Sep 30, 2020 11:20
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Page: Handling Email Interactions
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