This release contains the following enhancements:
- Improvements to system performance through caching enhancements for login configuration, Agent dynamic data, Agent load allowances, organization configuration, Enterprise contacts and main contacts.
This release contains the following bug fixes:
- The active call box was not presented during active calls.
- Calls were ending while Agent was still on call and only a short wrap up was presented so Agent was not provided with a sufficient amount of time to wrap up.
- Agents could not transfer or consult to another Business Process without first placing the call on hold; a transfer or consult can now be directly made.
- Internal interactions were being displayed in the outgoing filter.
- Correction of misspellings on the screen for Callbacks.
- Agent Dashboard sidebar was collapsing all Dashboards so that they were not clearly displayed.
- Agent states for chat and telephony interactions were not being changed to the correct Agent state causing an interaction to not be ended.
- All chat messages were not being displayed externally to the customer after being sent by the Agent.