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Column Panel Evolve IP’s omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Leverage Evolve IP’s cloud architecture to enable business continuity while also unifying multiple locations and remote agents on a single, integrated platform. Deliver a world-class customer experience and empower contact center leaders with real-time control and deep insight into operations.

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Column width 33% Panel ECS Technical Library Children Display first 10 Column width 33% Panel Documentation ECS Supervisor - User Guide ECS Agent - User Guide ECS Setup and Manager Help Content ECS Reporting - Report User Guide ECS Reporting - Report Scheduler Quick Reference Guide Column width 33% Panel Downloads Chrome ClickOnce  Firefox ClickOnce

Release Notes

Evolve Contact Suite

• Evolve Contact Suite 5.3.1 Release Notes

• Evolve Contact Suite 5.3.0 Release Notes

• Evolve Contact Suite 5.2.5 Release Notes

• Evolve Contact Suite 5.2.4 Release Notes

• Evolve Contact Suite 5.2.3 Release Notes

• Evolve Contact Suite 5.2.2 Release Notes

• Evolve Contact Suite 5.2.0 Release Notes

• Evolve Contact Suite 5.1.0 Release Notes

• Evolve Contact Suite 5.0.1 Release Notes

• Evolve Contact Suite October 2018 Release

Web Agent

• ECS Web Agent 1.0.0-RC3.1 Release Notes
• ECS Web Agent 1.0.0-rc4 Release Notes

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We are excited to announce the Evolve Contact Suite (ECS) v5.2.5 release that includes new capabilities for our customers.

What Do You Need to Know?

1. Any changes made to your environment must be fully deployed via Setup before the upgrade and previously deployed versions will no longer be available after the upgrade.
2. If your organization is staffed during the maintenance, they will experience a short period of downtime (less than 10 minutes).
3. Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.

This release contains the following feature enhancements: