Name Size Creator Creation Date Labels Comment  
JPEG File AbandondedCallReport_1day.JPG 52 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AbandondedCallReport_output.pdf 25 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentActivityDetailReport_1day.JPG 47 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentActivityDetailReport_output.pdf 31 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentActivityReport_1day.JPG 63 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentActivityReport_output.pdf 28 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentCallBySkillReport_1day.JPG 53 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentCallBySkillReport_output.pdf 21 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentCallDetailReport_1day.JPG 50 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentCallDetailReport_output.pdf 28 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentCallReport_1day_MultipleAgents_hourlySampling_output.pdf 31 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentCallReport_1day_MultipleAgents_output.pdf 22 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentCallReport_1day.JPG 53 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentDurationReport_MultipleAgents_1day.JPG 52 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentDurationReport_MultipleAgents_output.pdf 24 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentSignInSignOutReport_1day.JPG 49 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentSignInSignOutReport_AllAgents_output.pdf 365 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentSummaryReport_1day.JPG 50 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentSummaryReport_output.pdf 35 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentUnavailabilityReport_1day_output.pdf 26 kB Ben Edwards Feb 12, 2019 14:41
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