Name Size Creator Creation Date Labels Comment  
PDF File AgentCallReport_1day_MultipleAgents_output.pdf 22 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AgentCallReport_1day_MultipleAgents_hourlySampling_output.pdf 31 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterPresentedCallsReport_output.pdf 31 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterPresentedCallsReport_monthtodate_samplyingWeekly_output.pdf 32 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterOverflowMatrix_1day_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterOverflowMatrix_1month_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterIncomingCallsReport_1week_samplingWeekly_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterIncomingCallsReport_1month_samplingMonthly_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterIncomingCallsReport_1day_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterIncomingCallsReport_1week_samplingDaily_output.pdf 21 kB Ben Edwards Feb 12, 2019 14:41
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PDF File ServiceLevelReport_output.pdf 23 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterReport_output.pdf 31 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterSummaryReport_output.pdf 18 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentActivityReport_1day.JPG 63 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentCallBySkillReport_1day.JPG 53 kB Ben Edwards Feb 12, 2019 14:41
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PDF File AbandondedCallReport_output.pdf 25 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AgentActivityDetailReport_1day.JPG 47 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File AbandondedCallReport_1day.JPG 52 kB Ben Edwards Feb 12, 2019 14:41
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PDF File Enhanced-Reporting-Guide.pdf 2.69 MB Ben Edwards Feb 12, 2019 14:41
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JPEG File CallCenterIncomingCallsReport_1day.JPG 42 kB Ben Edwards Feb 12, 2019 14:41
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